
The words they came up with were overwhelmingly negative. No great surprise, we knew the workforce was likely to be in a fairly low place.
We also asked "What makes you proud to work here?" We then analysed the results in terms of what they said. Over 80% of the comments were positive in tone with just over 10% negative and the balance neutral.
Despite the negativity there was a hunger and a will to find something positive to say - and most people managed to do just that. It's an interesting insight into the need we have to feel part of something which we can align ourselves to and be a proud of.
That's where an organisation with the integrity to live the values grounded in their brand comes into play surely?
Just by giving them the chance to voice their opinions in the first place probably gave them a subliminal confidence.
ReplyDeleteSome managers in major brands don't even ask their employees any questions.
Paul Herbert at Symbolist made the following point when I posted on his blog: "people have a desire to rationalize past decisions - they want to believe they made a good choice for working at the company. Asking them to list the negatives kicks in cognitive dissonance and makes them feel anxious, uneasy and at odd - creating a problem in their minds. Asking for positive attributes will help them find balance between some of the negative stuff going on and their own decision making - helping them regain some balance. We want to think we're smart and did the right thing. Now we just have to get management to follow up on the negatives and continue to promote and leverage the positives." See it in full at http://www.symbolist.com/blog/2014/03/friday-thought-employee-engagement-eeyore/#comment-1296325391
ReplyDeleteIt always comes down to the same reliable old sentiment. Always find a positive!!
ReplyDeleteIn the same way, here in the Woodreed creative department, we are probably sometimes a little over sensitive, but we always react constructively when our critics find the positives first !!