October signals for me a very special moment in modern 21st
century life: the end of my phone contract.
I have been bombarded by companies alerting me that
I can upgrade. Do I stay with my ‘friends’ at Orange? Do I go to android or IOS
(never windows)? Do I get the most expensive gold phone on the planet with a
30inch screen?
My last upgrade 2 years ago from my trusty Blackberry to my
current HTC was a quantum leap in technology: double the screen size, 4 times
the megapixels and 10 times the power!
The demigod iphone 6 has just been released and for an eye
watering 3 times my current contract price I can have a phone that has the same
megapixels, less power and the same screen size as my 2 year old HTC.
I decided to stay with my current phone and ask Orange to
have a contract just for minutes, SMS and data. After being offered 100mb of
data a month by the terrifying sounding ‘retention team’ I put the phone down.
This led me to GiffGaff.
GiffGaff is a virtual network that offers a unique brand proposition
that they are ’Run By You’. The members help each other out in forums, give ratings
on the best sites to unlock your phone, take part in forums to update the sim
plans to make sure they provide what customers want and much more.
This revolutionary and very disruptive business model means that they
have no customer service department and can pass on these enormous savings to the user.
This is why I have just been able to sign up to a rolling monthly contract that
is 500 minutes, unlimited texts and unlimited internet!
My sim arrived the next day with a beautiful packaging that
you could fold into an origami heart (which makes a difference to my bill letters
from Orange and their their retention team)
So my upgrade this year will not be to the iPhone 6 but an upgrade to the same phone for half the monthly cost than before. So thankyou GiffGaff.
PS Oh and I also now have signal in Tunbridge Wells!
Blimey, what a refreshing change to hear a complimentary commentary on a mobile phone company!! Quite agree, this sounds so unexpected and so competitive (are you sure you haven't shares in the company!?).
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